End-user IT · Total cost of ownership
What does your IT estate actually cost?
Most enterprises budget end-user IT around the visible line items — devices, software, connectivity. The bigger numbers sit in support and downtime. Adjust the inputs to model your fleet. Totals and the breakdown update live. Defaults are illustrative — replace them with your real numbers before drawing conclusions.
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Method: Gartner end-user computing TCO framework (Bill Kirwin et al.) and Forrester Total Economic Impact methodology. Hidden costs — IT support labour and productivity loss — typically account for around half of true TCO. Nothing here claims a precise figure for your organisation; replace the defaults with your own data.